body { background: #F7F8FA; }
.support-shell { min-height: 100vh; display: grid; grid-template-columns: minmax(480px, 1.05fr) 1fr; }
.support-panel { display: flex; align-items: flex-start; justify-content: center; padding: 40px 28px; background: #F7F8FA; min-height: 100vh; }
.support-card { width: 100%; max-width: 580px; background: #FFFFFF; border: 1px solid #E7E8EC; border-radius: 24px; padding: 44px 40px; box-shadow: 0 32px 80px rgba(11, 11, 13, 0.08); animation: rise .5s ease both; margin-top: 20px; }
@keyframes rise { from { opacity: 0; transform: translateY(14px); } to { opacity: 1; transform: translateY(0); } }

.support-header { text-align: center; margin-bottom: 32px; }
.support-header .icon-badge { display: inline-flex; align-items: center; justify-content: center; width: 64px; height: 64px; background: #FFFBEB; border: 1px solid rgba(255, 203, 5, 0.3); border-radius: 16px; margin-bottom: 16px; color: #FFCB05; }
.support-header h1 { font-size: 28px; font-weight: 900; color: #17171A; margin-bottom: 8px; letter-spacing: -0.02em; }
.support-header p { font-size: 15px; color: #6B7280; line-height: 1.6; }

.support-status { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 32px; }
.status-item { padding: 16px 18px; border-radius: 14px; border: 1px solid #E7E8EC; background: #FAFBFC; text-align: center; transition: all 0.2s ease; }
.status-item:hover { border-color: #FFCB05; background: #FFFBEB; transform: translateY(-2px); }
.status-item .status-icon { font-size: 22px; display: block; margin-bottom: 4px; }
.status-item .status-label { display: block; font-size: 11px; font-weight: 600; color: #6B7280; text-transform: uppercase; letter-spacing: 0.05em; }
.status-item .status-value { display: block; font-size: 18px; font-weight: 800; color: #17171A; margin-top: 2px; }
.status-item .status-value.green { color: #10B981; }
.status-item .status-value.yellow { color: #F59E0B; }
.status-item .status-value.blue { color: #3B82F6; }

.field { margin-bottom: 18px; }
.field label { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; font-size: 13.5px; font-weight: 700; color: #17171A; }
.field label .optional { font-weight: 400; color: #9CA3AF; font-size: 12px; }
.field label .required { color: #EF4444; font-weight: 400; }
.input-wrap { position: relative; }
.field input, .field select, .field textarea { width: 100%; border: 1.5px solid #E7E8EC; border-radius: 13px; padding: 14px 16px; font-size: 14.5px; font-family: 'Inter', Arial, sans-serif; color: #17171A; outline: none; background: #FCFCFD; transition: border-color .2s ease, box-shadow .2s ease, background .2s ease; }
.field input:focus, .field select:focus, .field textarea:focus { border-color: #FFCB05; background: #FFFFFF; box-shadow: 0 0 0 4px rgba(255, 203, 5, 0.12); }
.field input::placeholder, .field textarea::placeholder { color: #9CA3AF; }
.field select { appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%239CA3AF' stroke-width='2' fill='none' stroke-linecap='round'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 16px center; padding-right: 44px; }
.field textarea { resize: vertical; min-height: 120px; line-height: 1.6; }
.field .hint { font-size: 12px; color: #6B7280; margin-top: 4px; display: flex; align-items: center; gap: 4px; }
.field .hint svg { flex-shrink: 0; }

.file-upload-wrap { border: 2px dashed #E7E8EC; border-radius: 14px; padding: 24px; text-align: center; transition: all 0.2s ease; cursor: pointer; background: #FAFBFC; }
.file-upload-wrap:hover { border-color: #FFCB05; background: #FFFBEB; }
.file-upload-wrap.dragover { border-color: #FFCB05; background: #FFFBEB; transform: scale(1.01); }
.file-upload-wrap .upload-icon { color: #9CA3AF; margin-bottom: 8px; }
.file-upload-wrap .upload-text { font-size: 14px; font-weight: 600; color: #17171A; }
.file-upload-wrap .upload-hint { font-size: 12px; color: #6B7280; margin-top: 4px; }
.file-upload-wrap input[type="file"] { display: none; }
.file-list { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.file-item { display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px 6px 10px; background: #F1F2F4; border-radius: 8px; font-size: 13px; color: #17171A; animation: slideDown 0.3s ease; }
.file-item .remove-file { cursor: pointer; color: #6B7280; transition: color 0.2s; background: none; border: none; display: flex; padding: 0; }
.file-item .remove-file:hover { color: #EF4444; }
@keyframes slideDown { from { opacity: 0; transform: translateY(-4px); } to { opacity: 1; transform: translateY(0); } }

.btn { width: 100%; display: inline-flex; align-items: center; justify-content: center; gap: 10px; border: 0; background: #FFCB05; color: #17171A; padding: 16px 18px; border-radius: 13px; font-size: 15px; font-family: 'Inter', Arial, sans-serif; font-weight: 800; letter-spacing: .01em; cursor: pointer; transition: transform .18s ease, box-shadow .18s ease, background .18s ease; box-shadow: 0 12px 26px rgba(255, 203, 5, 0.32); }
.btn:hover { background: #FFD42E; transform: translateY(-1px); box-shadow: 0 16px 32px rgba(255, 203, 5, 0.40); }
.btn:active { transform: translateY(0); }

.btn-secondary { width: 100%; display: inline-flex; align-items: center; justify-content: center; gap: 10px; border: 1.5px solid #E7E8EC; background: transparent; color: #6B7280; padding: 14px 18px; border-radius: 13px; font-size: 14px; font-family: 'Inter', Arial, sans-serif; font-weight: 600; cursor: pointer; transition: all .2s ease; margin-top: 10px; }
.btn-secondary:hover { border-color: #9CA3AF; color: #17171A; background: #F1F2F4; }

.flash-message { padding: 14px 18px; border-radius: 12px; margin-bottom: 24px; display: flex; align-items: center; gap: 12px; font-size: 14px; font-weight: 500; animation: slideDown 0.4s ease; }
.flash-message.success { background: #DCFCE7; border: 1px solid #86EFAC; color: #065F46; }
.flash-message.error { background: #FEE2E2; border: 1px solid #FCA5A5; color: #991B1B; }
.flash-message svg { flex-shrink: 0; }

.divider { display: flex; align-items: center; gap: 12px; margin: 26px 0 0; color: #6B7280; font-size: 12px; }
.divider::before, .divider::after { content: ""; flex: 1; height: 1px; background: #E7E8EC; }
.secure-note { display: flex; align-items: center; justify-content: center; gap: 8px; margin-top: 14px; font-size: 12.5px; color: #6B7280; }
.secure-note svg { color: #16A34A; }

@media (max-width: 1024px) { .support-shell { grid-template-columns: 1fr; } .support-panel { padding: 24px 18px 40px; min-height: auto; } .support-card { padding: 32px 24px; margin-top: 0; } }
@media (max-width: 520px) { .support-card { padding: 24px 18px; border-radius: 20px; } .support-header h1 { font-size: 22px; } .support-status { grid-template-columns: 1fr 1fr; gap: 8px; } .status-item { padding: 12px 14px; } .status-item .status-value { font-size: 16px; } .file-upload-wrap { padding: 16px; } }
@media (max-width: 400px) { .support-status { grid-template-columns: 1fr; } }